Our company is seeking to recruit a proficient and well-qualified Customer Support Representative for a full-time job.
- Identifying, hunting, specifically phone/email-based prospecting and recruiting of new sellers;
- Work closely with new sellers, educating them about company’s high standards of delivery and customer experience;
- Effectively prioritize and manage a pipeline of sellers to consistently meet/exceed quarterly targets;
- Be a business partner for new sellers providing them with data-driven insights and advice to optimize their success on the Company’s Marketplace;
- Learn and understand the specificities of your categories to spot popular brands, trends, seasonal items and competitive pricing to best tailor your pitch and advice to sellers;
- Provide crucial guidance to sellers in marketing and listing optimization, search engine optimization, inventory management, shipping and fulfilment strategy, risk management, and other strategic and operational needs to insure operational excellence;
- Track and report business development results, analyse data, interpret reports and information for your portfolio of sellers;
- Prioritize your time optimally to achieve your targets in a KPI-driven environment
- Manage numerous accounts concurrently & strategically;
- Develop analysis to track seller’s performance; create goals and strategies to realize positive growth for each seller;
- University degree is a must;
- Excellent communication skills in spoken and written English and Russian/Romanian. Other foreign languages will be considered an advantage;
- Computer literacy at user level (Office programs, Search Engines, Email Client applications, etc)
- Previous work experience in this or similar fields is highly welcomed;
- Efficiency and productivity in multitasking assignments;
- Ability to manage priorities, set goals and meet deadlines;
- Analytical thinking and result-oriented professional attitude;
- Competent at performing tasks independently as well as part of a team;
- Sociable, diligent, highly self-motivated, enthusiastic, open-minded and honest.
- Incentive monthly salary plus frequent bonuses based on delivered results;
- Interesting and challenging new tasks;
- Full wage package
- Modern and cozy office equipped with up-to-date appliances;
- Supportive and friendly co-workers;
- Liberal working environment, driven by team spirit and passion.
All interested candidates are required to submit their CV at email@example.com with the job title in the subject line of the email.
Only selected applicants will be invited for a face-to-face interview.