We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well.

Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!

Learn more about us on www.stefanini.com and join us on facebook.com/StefaniniIT

Support Engineer (German & English)

Role
We are looking for a Support Engineer who will be responsible for handling incidents according to the Incident Process and is a part of Customer Service. The candidate must have excellent communication, customer and interpersonal skills.

 Take a look at your responsibilities:

  • Providing support to clients (via email and phone) regarding technical issues: password reset, Internet -connectivity issues, emailing options etc.;
  • Logging remotely to client’s computer and help them solve software issues;
  • Documenting issues that you deal with on a daily basis into the ticketing system;
  • Troubleshooting hardware, software and network related issues;
  • Escalating problems to the next level of support when necessary;
  • Help the client with all the necessary information. 

 Your path to success requires: 

  • German & English - advanced level;
  • Motivation for learning new information;
  • Ready to acquire new skills (communication skills, technical skills etc.)
  • A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
  • Previous successful customer service experience is considered an advantage;
  • Strong written and oral communication skills;
  • Able to communicate problems/issues to customers in a non-technical manner;

Benefits of joining Stefanini:
You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with    competitive compensation and benefit packages:

  • Attractive salary package;
  • International and friendly team of professionals, open to share their knowledge and best practice with you;
  • Soft skills and technical training for current and emerging products and technologies;
  • A big selection of tea, coffee;
  • Teambuildings and external activities;
  • Career development: opportunity to grow within the team;
  • Special referral bonuses for recommending your friends;
  • Private Medical subscription;

 What’s next?
It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this  opportunity.
The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the  hiring  manager. 
In case you will need further information, just send us a message at jobsmd@stefanini.com  and we’ll be happy to assist! 


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