We are a Brazilian company with over three decades of IT expertise, focused on making the digital transformation dream a successful reality for our clients.

Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile. If you are somebody who enjoys working in a fast-paced environment, who likes to experience the newest technologies but, at the same time, keeps a grasp on the well-established ones, then join us in the conversation about relevant software development.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace.

Learn more about us on https://stefanini.com 

Support Engineer (French and English)

Role
We are looking for a Support Engineer who will be responsible for handling incidents according to the Incident Process and is a part of Customer Service. The candidate must have excellent communication, customer and interpersonal skills.

 Take a look at your responsibilities:

  • Providing support to clients (via email and phone) regarding the most used software applications;
  • Documenting issues that you deal with on a daily basis into the ticketing system;
  • Troubleshooting application related issues;
  • Escalating problems to the next level of support when necessary;
  • Help the client with all the necessary information.

 
 Your path to success requires: 

  • French & English - advanced level;
  • Motivation for learning new information;
  • Ready to acquire new skills (communication skills, technical skills etc.)
  • A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
  • Previous successful customer service experience is considered an advantage;
  • Strong written and oral communication skills;
  • Able to communicate problems/issues to customers in a non-technical manner;

 
Benefits of joining Stefanini:
You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with    competitive compensation and benefit packages:

  • Attractive salary package;
  • International and friendly team of professionals, open to share their knowledge and best practice with you;
  • Soft skills and technical training for current and emerging products and technologies;
  • A big selection of tea, coffee;
  • Teambuildings and external activities;
  • Corporate parties;
  • Career development: opportunity to grow within the team;
  • Special referral bonuses for recommending your friends;
  • Private Medical subscription;

 
 What’s next?
It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this  opportunity.

The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the  hiring  manager. 
In case you will need further information, just send us a message at jobsmd@stefanini.com    and we’ll be happy to assist! 


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