HR-Consulting (www.search4staff.com), on behalf of its client, an international company, is looking for candidates to fill the position of:

Technical Account Manager

Company:
Foreign company specialized in IT field.

Main responsibilities:

  • Manage onboarding project and communication with customer;
  • Create a demo presentation for the customer;
  • Communicate and iterate the project with customer until the project launch;
  • Get customer specific requirements;
  • Implement requirements at the GoParrot platform.
  • Ongoing customer support;
  • Diagnose and troubleshoot customer complaints;
  • Communicate with customers to resolve issues;
  • Properly escalate unresolved issues to appropriate internal teams.
  • Document technical knowledge in the form of notes:
  • Maintain jovial relationships with clients:

Requirements:

  • Proven work experience as a customer technical Support or similar role;
  • experience with software tools like word, excel and databases;
  • Ability to diagnose and troubleshoot basic technical issues;
  • Excellent problem-solving and communication skills;
  • Ability to provide step-by-step technical help, both written and verbal;
  • English - upper-intermediate to advanced;
  • Basic photo editing skills (preferred);

The company offer:

  • Amazing team to work with;
  • Interesting projects;
  • Competitive salary;
  • Official employment in an IT Company in a dynamic startup environment.

To apply, please submit your CV to HR-Consulting e-mail: bb40@search4staff.com; Phone: 069104433
Please, indicate the relevant vacancy code TAM in the subject line or CV.
Short-listed candidates will be contacted and invited for interview.


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