HR-Consulting (www.search4staff.com), on behalf of its client, an international company, is looking for candidates to fill the position of:
Technical Account Manager
Foreign company specialized in IT field.
- Manage onboarding project and communication with customer;
- Create a demo presentation for the customer;
- Communicate and iterate the project with customer until the project launch;
- Get customer specific requirements;
- Implement requirements at the GoParrot platform.
- Ongoing customer support;
- Diagnose and troubleshoot customer complaints;
- Communicate with customers to resolve issues;
- Properly escalate unresolved issues to appropriate internal teams.
- Document technical knowledge in the form of notes:
- Maintain jovial relationships with clients:
- Proven work experience as a customer technical Support or similar role;
- experience with software tools like word, excel and databases;
- Ability to diagnose and troubleshoot basic technical issues;
- Excellent problem-solving and communication skills;
- Ability to provide step-by-step technical help, both written and verbal;
- English - upper-intermediate to advanced;
- Basic photo editing skills (preferred);
The company offer:
- Amazing team to work with;
- Interesting projects;
- Competitive salary;
- Official employment in an IT Company in a dynamic startup environment.
To apply, please submit your CV to HR-Consulting e-mail: firstname.lastname@example.org; Phone: 069104433
Please, indicate the relevant vacancy code TAM in the subject line or CV.
Short-listed candidates will be contacted and invited for interview.