We are looking for:

Support Specialist

Company Info:

Urchin Systems focuses on helping businesses with product design, development and code acceleration.

Urchin Systems is a global software provider that prides itself on customer-centric service focus and top-tier software development talent. Our teams are located in Eastern Europe (Moldova) and in the US.

We are more than just colleagues – we are a family-friendly team that are ready to face any challenges.

Job Responsibilities:
⦁ Respond to questions regarding the use of company software products;
⦁ Log, categorize, and track incidents reported by end-users in the support ticketing system;
⦁ Validate end-user bug reports and escalate issues to the IT team when necessary;
⦁ Provide assistance to clients with the help of various internal tools;
⦁ Ensure clients use the products correctly and oversee usage;
⦁ Suggest software enhancements based on end-user feedback;
⦁ Assist with data entry and data correction when requested.

⦁ Ability to successfully interact with other IT professionals and end-users;
⦁ High attention to detail;
⦁ Problem solving skills;
⦁ Intermediate English level (B1) is a plus.

⦁ Competitive salary;
⦁ Corporate team building abroad;
⦁ Opportunity to train and work in US;
⦁ Relaxation area in the office;
⦁ Flexible working hours;
⦁ Access to online courses;
⦁ English language courses;
⦁ Snacks and drinks in the office;
⦁ Gym membership reimbursement.

Please send your CV to jobsmd@urchinsys.com