Agile Partners, one of the fastest growing Fintech company are seeking a TechOps Lead. The TechOps team will involve in investigating and resolving technical issues related to functioning of the ecosystem. For this role we expect a combination of hands-on technical skills as well as proven leadership expertise. 
 
PERKS & BENEFITS:  

• Work from home available;
• Competitive salaries and performance bonuses. Your happiness is our top priority;
• Premium courses and trainings so you can enhance your skills are provided;
• Free tea, coffee, and sweets included;
• The opportunity to work on company’s own Fintech products, delivered globally, with an international impact on people’s lives and businesses. 

RESPONSIBILITIES: 

• Be an owner of the TechOps function; build and maintain our 24/7 support process for our mission critical applications; 
• Manage the TechOps team; 
• Provide technical support and handling urgent escalation from external or internal customers or users in a production environment with high-volume of transaction traffic; 
• Strong collaboration, communication and interaction with all stakeholders including customers, product manager, developer and management team; 
• Analyze service ticket data, identify incident root cause, draft Root Cause Analysis (RCA) report and follow possible maintenance for system-level improvement;
• Work closely with product and engineering teams globally, participate and follow up in iteration, release and roadmap planning timely; 
• Very flexible with capability to prioritize multiple incidents and deadlines to facilitate well in a fast-paced, rapidly evolving organization.

THE IDEAL CANDIDATE HAS: 

• 3-5+ years of experience in similar roles - e.g. Technical Support Manager, TechOps Lead, etc. 
• ITSM knowledge and proved experience; 
• Experience of working with Linux servers; 
• Experience of working with AWS cloud is a great advantage;  
• Networking protocols knowledge and experience in configuring network devices and server system components;
• Background working with mission critical 24/7 operating systems will be beneficial; 
• System approach thinking, modelling, analytical, problem-solving skills and learning agility; 
• Strong monitoring data analysis capabilities; ability to identify trends and aggregate information across a large volume of issues and incidents; 
• Demonstrated and superior experience in diagnosing technical issues; 
• Tech skills: capable to use all kinds of tools to do troubleshooting, and better if is able to read code to identify the root cause;
• Web or App related project support experience with HTTP protocol, JavaScript, RESTful, Json, Web Service, TCP/IP, Linux/Unix, Databases, etc.