• Work in a US logistics company;
• Manage customer service inquiries by providing assistance by chat, e-mail and phone;
• Maintain and develop relationships with existing customers;
• Provide accurate, valid and complete information by using the right methods/tools;
• Follow communication procedures, guidelines and policies.
• Fluent English (spoken and written interaction) is a must;
• Ability to work in evening, night and weekend shifts is a must;
• Good organizational and planning skills;
• Good time management and multitasking skills;
• Good attention to detail and accuracy;
• Customer orientation and ability to adapt/respond to different types of characters;
• Proven customer support experience or experience as a client service representative is a plus;
• Experience in logistics is an advantage.
• Official and competitive salary in USA$;
• Periodic revisions of remuneration package;
• Reliable team;
• Social package included;
• Chisinau city center location;
• Inside and outside area to relax;
• Kitchen with all facilities (fridge, microwave, coffee machine, etc);
• Corporate and team building events for employees.