We are looking for:

Customer Support Agent

Employment Type: Full-time (100%)
Industry: FinTech, Payments
Location: Chisinau, Moldova
Salary: Competitive

Job Description:

“Payme Swiss AG” is a BaaS startup that focuses on delivering innovative payment solutions and infrastructure to European B2B and B2C companies focused on affluent customers.

Currently, we are looking for a Customer Support Agent to join our team in Moldova, who will assist our clients with various issues, via app chat, email, and phone. Also, you will get a dive into the innovative payment industry.

Responsibilities:
⦁ Raising support tickets to enable tracking and resolution of customer requests
⦁ Investigating and resolving customer complaints
⦁ Maintaining a database of customer information
⦁ Escalating inquiries to the appropriate team, when necessary
⦁ Manage incoming phone calls, chat, and email inquiries
⦁ Identify and assess customers’ needs to achieve satisfaction
⦁ Build sustainable relationships and trust with customer accounts through open and interactive communication
⦁ Maintaining a positive, empathetic, and professional attitude toward customers
⦁ Responding promptly to customer inquiries
⦁ Keeping records of customer interactions, transactions, comments, and complaints
⦁ Ensure customer satisfaction and provide professional customer support

Your profile:
⦁ Proven customer support experience for at least 2 years
⦁ Fluent in written and spoken English
⦁ Further languages are welcomed
⦁ Excellent communication skills
⦁ Ability to multi-task, prioritize, and manage time effectively
⦁ Familiarity with CRM systems and practices, familiarity with Salesforce is an advantage
⦁ Strong attention to detail
⦁ Ability to work calmly under high-stress situations
⦁ Willingness to have flexible work hours
⦁ Experience with Microsoft tools
⦁ Experience working in a Fintech company or payment cards industry is a big advantage

What we offer:
⦁ Competitive salary
⦁ Flexible working hours
⦁ Growth opportunities
⦁ Flexibility to work either from home or from office

We are looking forward to building a great team of young and motivated professionals to disrupt the payment industry targeting the needs of affluent clients. If you want to become a part of this change and ready to take on challenging tasks, please send your CV to anastasia.pirau@paymeswiss.com 


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