We're seeking top notch Sales Agents to help staff our growing Sales Team. At Five Star Airways we pride ourselves on providing our customers with outstanding service related to the entire customer journey. You will work directly with our clients, taking them step by step through the booking process for their Business and First Class Airline Tickets to worldwide destinations.
The main pourpose of the role
Concierge-Style planning and booking services, including answering customers’ questions, making travel arrangements. Additionally, you should be able to up-sell and have excellent knowledge of Product and be Service oriented for the customers.
- Answering calls and emails as well advising customers from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability and adjusting itineraries on the customers’ desired travel dates.
- Helping plan travel itineraries.
- Selling and promoting reservation services.
- Answering any questions customers might have about the reservation process.
- Up-selling, when appropriate, by informing customers of additional services or special packages.
- Providing post-sale services by sorting out any issues that may arise with their bookings.
Who You Are
- Quick learner, great negotiation and effective time management skills
- Great communication and relationship building skills
- Highly organized and able to schedule appointments and follow up with clients
- Passion for travel
- The ability to deal with people with both integrity and respect
- Travel industry experience is preferred but not absolutely necessary
- Advanced English level written and spoken
- Competitive KPI commission structure.
- Growth and development opportunities available for excellent candidates.
- Dynamic, fun and supportive company culture.
- Official employment available with associated vacation days.
- We offer a vibrant workplace and team-building events.
We are an equal opportunity employer and are committed to a diverse workforce.
If you’re interested in this job position and have got a resourceful personality, we’d like to meet you!