We are looking for:

Customer Care Representative/Chisinau

H.Essersis an international and reliable player in the logistics sector, but above all a family business that has offered jobs and job security since 1928. Our 6560 employees are ambitious people who dare to do business, are ready to seize opportunities and make a difference every day with simplicity. This enables us as a company to continuously invest in growth with a positive view of the future. Our people are our engine. We take care of their personal and professional development, provide them with contemporary work materials and pay attention to work-life balance. Yes, our 6560 employees know why they choose H.Essers.

We are looking for an enterprising and dynamic Customer Care Representative.

As a part of a team, you will be responsible for providing correct and important logistic information towards these clients. As single point of contact, you will be responsible for the bonding and excellent service to our customers.

What we offer:

  • Work on international company
  • Competitive salary
  • Work schedule: 09:00 – 18:00
  • Lunch compensation
  • Friendly and healthy work environment
  • Career development opportunities

Job Description:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer issues
- Keeping records of customer interactions, transactions, comments
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support

Skills/Qualifications:
- University degree/or student
- Medium level of English 
- Computer literacy, MS Excel
- Customer orientation

  • Our office is located in or. Chişinău, str. Independenţei 26/3, Business Center Euro Tower. We are a support service center located in Chisinau, Botanica (not a Call Center) 

Please submit your CV in English if you qualify to our requirements mentioning the name of the position by e-mail tohr.moldova@essers.com     
Our website: www.essers.com   


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