We are looking for:

Customer Success Team Leader

About Silverbird
Founded in 2020, Silverbird launched its MVP in September 2021 following >15,000+ customer applications from 30+ countries within just six months after the launch. The impressive (30% m/m) growth led to a number of oversubscribed rounds (>$20M in total) from world-class investors: Haymaker Ventures (US), Stride Capital (UK), FJ Labs (US), All Iron Ventures (Spain), FEBE Ventures (Vietnam), MOC (Poland) and others. We're currently building out the organizational infrastructure to enable us to become a global category leader in cross-border banking.
Today, a team of 70+ distributed across the UK, Lithuania, Georgia and Moldova, we are growing rapidly in customers and headcount. We're preparing for a meaningful growth round, building out the organisational infrastructure to enable us to grow into a global category leader in international trade.

Responsibilities

  • Process development for onboarding compliance & transaction monitoring
  • Coordinating meeting of SLAs & KPIs with the team, managing reporting to wider team
  • Process development for onboarding compliance and transaction monitoring
  • Hiring & onboarding of new joiners
  • OKRs development with manager
  • Team management, training, performance reviews and development
  • Internal compliance knowledge-base management

Requirements

  • You're definitely a good fit for us if:
  • You have at least 1 year of experience in a similar position
  • You are passionate about making our customers personally and professionally successful
  • You have outstanding communication skills and ability to collaborate cross-functionally
  • You have strength in multi-tasking, prioritization, attention to detail, and organization
  • You have an aptitude for learning new products and technologies
  • You are an excellent teammate who gives ideas to improve processes
  • You possess a solid work ethic

Benefits

  • Modern office in the center of the city
  • Hybrid working schedule on request
  • Competitive salary
  • Dynamic start-up environment and international team
  • Online psychological service

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