We are looking for:

Compliance Operations Manager

Description

8 out of 10 SMEs from developing countries looking to start exporting today get rejected by banks. Those that manage to get access to accounts, are severely underbanked - facing compliance hurdles, unexplained closures of their accounts and poor customer experiences.

Addressing over six million SMEs globally, with a $500B market opportunity in payments & FOREX alone, Silverbird is on a mission to make international traders bankable again. We're here to enable freedom of trade and make it easy for merchants to grow their businesses internationally.

Today, a team of 70+ distributed across the UK, Lithuania, Georgia, Moldova and other countries we are growing rapidly in customers and headcount. We're preparing for a meaningful growth round, building out the organizational infrastructure to enable us to become a global category leader in international trade.

Currently we are searching for a Compliance Operations Manager. You will be reporting to our COO and hold responsibility over risk management and regulatory compliance across the business, managing all compliance tasks as well as strategic and operational tasks. You will also be leading the Compliance Operations function (currently 6 people).

The first mission of this role to organize efficient and transparent processes for the compliance operations function, introducing automations and optimisation, as well as inspecting and managing regulatory compliance within the organization.

What you will be doing:

- Identify and manage Regulatory Risks across Silverbird global markets, in collaboration with the relevant Head of Compliance & MLRO
- Putting in place quality assurance measures in day to day processes
- Manage a team of compliance experts in dealing with risk-profiling of customers in the compliance funnel
- Develops and maintains internal policies with a knack for updating our processes against current legal frameworks and regulations
- Build defensible compliance processes that meet regulatory requirements meanwhile promoting the removal of friction and simplification of compliance for the end customers
- Support the operational implementation of new banking partner integrations, assist with ongoing audits, compliance quality control and maintaining banking relationships
- Perform pre-launch and ongoing risk assessments, offering effective advice to the Banking & Compliance, Product and Operational teams on existing and forthcoming regulations, gaps and risks
- Approve and establish KPIs which truly represent the business value generated by the teams and ensure that they are met, focusing on improving the onboarding time for end customers, onboarding success rate & other business critical metrics
- Develop and deliver a comprehensive suite of reports on compliance operations and risk management
- Build, manage and optimize the Compliance Operations team in Moldova, and across global regions as we expand
- Proactively identify and drive product and operational enhancements to unlock growth.

Requirements

- 3 years experience providing Compliance support
- Experience building and managing multiple operational teams
- Problem solving attitude, with the ability to use regulations together with data to drive business decisions and improvements
- Ability to exercise oversight, knowledge and understanding of financial crime and AML policies, procedures and control arrangements in a complex financial operation
- Understanding of compliance systems and markets with a focus on technology and mobile applications
- Strong project and stakeholder management skills
- Experience in establishing and delivering KPIs
- Experience (or interest) in working in a fast-growing technology driven environment
- Fluent english and good communication skills with the ability to motivate others

Benefits

- Competitive base salary.
- Modern office in the center of the city.
- Hybrid working schedule on request.
- Dynamic start-up environment and international team.
- Mental health support via Oliva.
- English classes via SkyEng


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