Are you ready to take your career to the next level?
Thrive in a rewarding career by being part of a movement of giving back and helping others.
Join our Team!
We are a private company that generates leads for the legal industry. Our company helps individuals connect with an attorney that can help improve their credit score.
We are looking for an energetic, communicative customer support representative to join our team and answer questions and requests from our customers. The responsibilities of the customer support representative include addressing inquiries and providing information on our services.
Your job will be to process new leads by answering incoming phone calls, monitoring the live chat, and processing the website requests from prospective clients. You’ll need to exert attention to details, update the CRM, and take any other preliminary actions before the client is ready to be moved forward with our processes. Maintaining accurate records and good communication skills are of the essence for this position.
Which are the role responsibilities?
What do we require?
- Listening to customer concerns and providing information, answers, or responses;
- Monitoring various communication channels for incoming potential clients;
- Updating the CRM;
- Scheduling calls for the client with other representatives of the company;
- Obtaining and correctly recording customer information.
- Reviewing and making changes to customer accounts.
- Keeping records of customer interactions.
What do we offer you?
- Strong English verbal communication skills;
- Attention to detail;
- Organized and able to prioritize;
- High discipline and responsibility;
- Teamwork, dynamic, and initiative!
- A warm and inviting work environment with many amenities.
- A schedule that fits your life: Full Time: 6:00 - 15:00 Mo-Fr OR Part Time: 6:00-15:00 Sa-Su OR Part Time: 23:00-6:00 Sa-Su
- A career where you can move into other roles with increased pay.
- Competitive wages, including shift differentials.
- Fun company-wide, family-friendly events, modern, cozy, and well-situated office.
- Free tea, coffee, and cookies.
- Full social package.
If you share the same views, please send us your CV today.
We will be happy to welcome you into a young and dynamic team!